FAQs

When will my order arrive?


Orders placed will usually be processed and finished within 3 to 5 business days, and will be shipping out thereafter. Please allow extra time for your order to be processed during public holidays. Customs and Postal Service may also require extra time to work on the processing / delivery during peak seasons or before major festivals. In view of COVID-19, additional delivery time is required for international delivery.




How can I confirm my order details?


As soon as you've completed your order, we will send you an email including the most relevant details of your order.




What shipping option do you use?


All orders will be shipped out from Hong Kong by Airmail (Partial Tracking), and will be delivered by the national postal service of the destination country / region.




How long will it take to print and ship my order?


After your order is placed, it would take around 3 to 5 business days to finish the whole production proess and ship out then.




Why don't I get any confirmation email of my order?


Please check the Spam / Junk folders of the email you registered with us, as the email occasionally get gobbled up there. Most often though, we find a missing order email is due to a typo in the email address entered when placing the order.




Can I cancel my order?


Sorry, all confirmed orders cannot be cancelled.




Can I return my book for a refund or exchange?


Due to the personalized nature of our products, we're sorry that no refund or exchange can be arranged.




Can I make changes to my order?


Email us at hello@1stwordbook.com within 12 hours after your order is placed. Be sure to include your order details.




How can I reach customer service?


Email us at hello@1stwordbook.com. Enquiries will usually be replied within 2 business days. Please allow extra time for a reply during public holidays.





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